Frequently Asked Questions

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 Psychologists at Hello Sun Psychology offer support for a wide range of mental health concerns, including:

• Trauma and Post-traumatic Stress Disorder (PTSD)
• General anxiety and worry
• Depression and low mood
• Grief and coping with loss
• Health anxiety and excessive worrying about your health
• Sleep problems
• Panic attacks and phobias
• Relationship and interpersonal issues
• Stress related to work, study, or life changes
• Self-esteem, personal growth, and self-identity
• Workplace concerns and burnout

Our psychologists provide therapy for adolescents and adults, including young adults and seniors.

No, you don’t need a referral to book an appointment. You can self-refer and contact us directly to schedule a session with our Tarragindi Psychologists. However, if you want to access Medicare rebates, you’ll need a referral and a Mental Health Treatment Plan from your GP. 

Appointments can be made online via the Client Portal. Click here to make an appointment. 

Alternatively, you can:

• Call us directly at (07) 3061 4877
• Email us at info@hellosunpsychology.com.au
• Use our online form - Contact & Bookings

If you have any questions before booking, feel free to reach out.

The Client Portal allows you to book, view, and manage your appointments with us 24/7. Additionally, you can view and pay your invoices online.

To access the Client Portal, please visit https://clientportal.zandahealth.com/clientportal/hellosun

If you have any questions before booking, feel free to contact us.

• Initial Appointments: Payment is required at the time of booking.
• Subsequent Appointments: Sessions are invoiced 48 hours before the appointment and are requested to be settled by the conclusion of the appointment. 

When making a booking online, please select "Psychology Appointment Funded by Third Party". 

All NDIS plans must be either plan-managed or self-managed for funds to be accessible. Invoices can be paid after your appointment or invoiced to your plan coordinator. 

DVA and Work Cover - No out of pocket fee.

Your first session is an opportunity to discuss your concerns and goals in a safe, supportive environment. Your psychologist will take the time to understand your situation, answer any questions, and work collaboratively with you to develop a plan tailored to your needs. 

Yes! Our psychologists provide both in-person sessions at our Tarragindi practice and telehealth appointments via secure video calls. Telehealth is a great option for people who prefer the convenience of therapy from home. 

 Our session fees are $250.

• Medicare Rebates: You may be eligible for a Medicare rebate with a referral and a Mental Health Treatment Plan from your GP.
• Private Health Insurance: Depending on your policy, you may be able to claim part of the fee through your private health fund.

For more details, please visit our Fees and Rebates page. 

The Medicare rebate (money returned to you) is $141.85 per session for Clinical Psychologist and $96.65 per session for Registered Psychologist.

A Medicare Claim will be submitted on your behalf following your appointment.

You do not need a referral to make an appointment, however, to receive a Medicare rebate, you will need to be referred by your GP or Psychiatrist under the Medicare Benefits Schedule. Medicare requires a letter of referral and a care plan.

Each session lasts 50 minutes. The number of sessions you’ll need depends on your unique situation and goals. Your psychologist will regularly review your progress and discuss your treatment plan with you. 

Yes, everything you discuss with your psychologist is kept confidential. The only exceptions are when we are legally required to share information, such as if there’s a risk of harm to yourself or others. Your psychologist will always explain these limits to confidentiality during your first session. 

We understand that life happens! If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a late cancellation fee (50% of session fee + GST). This also allows other people an opportunity to organise a session. You can notify us by phone or email. 

Yes, our psychologists support adolescents and their families. Therapy sessions for adolescents focus on helping them with whatever challenges they are facing. Common areas our psychologists support include anxiety, stress, low mood, relationships, and self-esteem. 

You don’t need to have a diagnosed mental health condition to benefit from therapy. Think of it as a space to enhance your overall wellbeing and navigate life's challenges. 

Here are a few ways therapy can be valuable:

• Personal Growth: Therapy can help you understand yourself better, develop self-awareness, and achieve personal goals.
• Stress Management: Learn effective strategies to manage stress, improve resilience, and cope with everyday pressures.
• Relationship Building: Gain insights into your relationships, improve communication skills, and build healthier connections.
• Life Transitions: Receive support during major life changes such as career shifts, relocations, or personal milestones.
• Emotional Support: Have a safe, non-judgmental space to express your feelings, process emotions, and gain clarity.

Everyone can benefit from having a dedicated time and space to focus on their mental and emotional wellbeing. Whether you're seeking self-improvement, coping strategies, or just someone to talk to, therapy offers valuable tools and support.

We value your feedback to help us improve our services. You can share your thoughts with us directly via email or complete our online form.

Yes, psychologists at Hello Sun provide therapy services to individuals across Brisbane, including Tarragindi and surrounding suburbs. 

 At this time, we do not offer bulk billing.